Enhanced WordPress Support Service
Experience a high-performing, optimized website that drives better results.
Enjoy peace of mind with comprehensive, worry-free support and maintenance.
Fuel innovation through new site capabilities combined with expert guidance.
A suite of incredible capabilities for one low monthly fee.
We handle it all—hosting, support, licensing, and maintenance, driven by CTO-level strategic guidance.
CTO Advisory
Direct access to a CTO-level advisor and development resources who have years of experience working with WordPress in a variety of industries. We deliver constant innovation.
Premier Plug-ins
We include a robust suite of time-tested plug-ins for you to take advantage of as part of the service - extending the power of WordPress for marketing, workflow, and artificial intelligence.
Peace of Mind
Frequently Asked Questions
Answer:
Hosting simply provides server space and sometimes includes automated updates and chat-based support for urgent issues. We go far beyond that by managing your WordPress updates, security patches, backups, speed optimizations, and troubleshooting - all proactively and with a dedicated team responsible for ensuring the process is seamless and always focused on your business goals. In addition, with our services, you receive development hours and CTO-level support. A hosting service typically would not provide these capabilities. Think of us as your dedicated WordPress expert, providing you a highly customized and complete solution to get the most out of your site.
Answer:
We will assign a team to your account. The typical team for our Enhanced WordPress Support Service will include an assigned developer, a digital producer who will coordinate tasks and perform quality assurance, and a CTO-level advisor. Most of your regular communications will be through the digital producer, but you will also have frequent interactions with the CTO-level advisor, who will ensure that we are identifying and acting on opportunities to ensure that we are delivering results to align with your goals.
Answer:
We offer flexible support plans and also project-based services that can grow with your business. Whether you need additional features, more frequent updates, or significant changes to your site, we’re ready to adapt and evolve with you. For instance, if you decide to build a new feature for your site that takes us outside of the monthly hourly commitment, we can provide project-based development resources at reasonable rates. In fact, we will *always* recommend and leverage the lowest-cost/highest-return approach to building new features - avoiding expensive custom development.
Answer:
For regular maintenance and support work, our U.S.-based teams are available during Central Time business hours. If a different time schedule is required, we can augment with offshore and nearshore partners, as needed. Of course, we also understand that website issues can arise at any time and we ensure that there are clear escalation channels to address urgent matters that may occur after business hours. You can count on us for reliable, responsive service when you need it most. We also proactively monitor sites 24/7 for uptime and can react quickly if an issue arises.
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We’re experts at collaborating seamlessly with existing teams and external partners. Our goal is to integrate smoothly with your operations and provide the support necessary to optimize your website, without disrupting your current workflows.
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If all you need is a place to host your WordPress site and a maintenance plan to ensure it is kept up-to-date with the latest plugins, we have a service offering for that. This service is best for marketing sites with 25 or fewer plug-ins. We’d love to talk to you about your specific needs!
Answer:
Outsourcing your WordPress support allows you to access expert services without the overhead costs of hiring, training, and managing an in-house team. You gain specialized expertise, flexibility, and scalability, all while focusing your internal resources on your core business operations.
Answer:
Absolutely. You retain full ownership and control over your site. We’re here to enhance and maintain your site, not take it over. We will always share our opinions based on our expertise, but we will always seek approval for changes before we implement them.
